: careers

: related links

Meet Joanne...

Joanne Eddy

Senior Admin Support – Liverpool

Working at Arcus —
My career with Arcus started in May 1993 when I joined the Liverpool Office as Senior Secretary to the Partners and Senior Technical staff. It was my role to provide secretarial support and assistance with the preparation of tender bids and during this time I developed a strong working relationship with colleagues, suppliers and more importantly the client, for the benefit of the company.

During my 17 years with Arcus, my role has developed from secretarial support to marketing the business. I have also managed a successful helpdesk to assist the management of the ETS/ACAS Measured Term Contract. My role involves interacting with clients, attending meetings, processing accounts, checking payments and managing maintenance contractors. I have particularly enjoyed taking on a more technical role which has allowed me to further my knowledge and experience to assist me in providing the best possible support and advice to our clients.

I am currently working as a member of the team responsible for delivering a large stock condition and Decent Homes survey for the Riverside Housing Group. My role involves arranging access to dwellings; ensuring tenants have a clear and full understanding of the reason why we are inspecting the dwelling; and that all residents are treated in a positive manner that meets their differing, individual needs. I liaise with our clients and surveyors on a daily basis and am responsible for ensuring that information is communicated to our clients in a timely and professional manner.

I also undertake an active role within the Liverpool office, providing support and guidance on Quality Assurance matters to ensure compliance with our Quality Management System across all elements of our service delivery.

As a working mother with two young children, I have been able to work in roles which have allowed me to balance my family life with the needs of the business. I am currently working part-time and occasionally from home. Arcus has supported my continual development within the practice and their flexible approach has enhanced both my working life and family life.

I have been fortunate in that, with support from our Managing Partner, Clive Sellers, I have been able to use my knowledge to assist in highlighting the ‘dangers of building sites’ in my children’s own school through the presentation of safety awareness in a fun and educational way.

Meet Joanne

“I have particularly enjoyed taking on a more technical role that has allowed me to gain further knowledge and experience...”